Cisco's Insight for VoIP provides reports on all major call detail metrics, such as call duration, total call minutes, and call volumes. It tracks call success rates and call seizure rates and provides comparisons of regional, national and international activity. Insight for VoIP also measures performance by type of call (i.e., voice or fax) and reports on a host of quality of service (QoS) parameters including round trip delay, Icpif, lost, late and early packets, QoV trap counts, and QoS settings to help providers optimize voice quality. Its built-in forecast capability identifies trends and can spot potential issues before client service is disrupted. TREND®, Insight for VoIP's underlying engine, allows service providers to determine what type, amount and frequency of data to collect; collection, aging, and reporting of data are fully customizable. TREND's sophisticated grouping capabilities package this information in any combination consistent with actual business requirements - by geography, operation centers, corporate customers, cost centers, individual users, etc.

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